At Nordgalore, we aim to ensure your complete satisfaction with every purchase. However, if for any reason you are not entirely happy with your order, our returns process is designed to make it as easy as possible for you.

Return Eligibility

  1. Time Frame: Items can be returned within 30 days of receipt for a refund or exchange.
  2. Condition: Products must be unused, in their original condition, and in the original packaging.
  3. Non-Returnable Items: The following items are not eligible for returns:
    • Items marked as “Final Sale” or “Clearance.”
    • Customized or personalized products.
    • Gift cards.

Steps to Initiate a Return

  1. Contact Us: Email our customer service team at support@nordgalore.com with your order number and the reason for the return.
  2. Approval Process: Once your return request is reviewed, you will receive a confirmation email with detailed instructions.
  3. Shipping the Item Back: You are responsible for covering the shipping cost to return the item. We recommend using a tracked service to ensure safe delivery.

Refund Process

  1. Refunds are processed within 5-10 business days after the returned item is received and inspected.
  2. Refunds will be issued to the original payment method used at checkout.
  3. Please note that shipping fees (Flat Shipping £4.85 or Express Shipping £8.95) are non-refundable unless the return is due to a fault on our part (e.g., damaged or incorrect items).

Exchanges

If you wish to exchange an item for a different color, size, or style:

  1. Follow the return steps mentioned above.
  2. Place a new order for the replacement item separately.

Damaged or Defective Items

If your item arrives damaged or defective, please notify us within 7 days of receipt. Provide photos of the damage and your order number in your email to support@nordgalore.com. We will arrange a replacement or issue a full refund, including shipping costs.

Contact Information

For any additional questions or concerns about our returns policy, please reach out to our customer support team:

Our team is here to help ensure your experience with Nordgalore is as smooth and enjoyable as possible!